All refunds are reverse transactions back to the same payment method you used when you placed your order.
You can return to us in one of our store, or you can post your return back to us - for more details click here
Once your return is received back to us at our warehouse, it may take up to 5 working days to be processed.
Once your refund is processed in our system, you will receive a Refunds Notification email from us.
Once you have received a notification from us, refund payments will be processed:
Within 1-3 business days of receipt, via the payment method used for your online order.
• Credit card refunds will be visible in your bank account within 1-10 business days, depending on your financial institution,
• PayPal refunds will be visible in your PayPal balance immediately,
• Afterpay and ZipPay refunds will be visible in your account within 3-5 business days, depending on your financial institution.
For items purchased using American Express, please note there may be a delay in clearing the funds of 5-7 Business Days due to AMEX’s security feature
If your funds are still not showing in your bank account/against your credit card within 10 business days, please contact us.