Suitcase returns and warranty - Australia and New Zealand

 

National Geographic suitcases are sold around the world, and via different retailers.

As such your return or warranty query will need to be directed to the retailer you purchased your suitcase from.

 

This page covers details for returns and repairs of your National Geographic Suitcase bought from;

  • a National Geographic Store or Natgeostore.com.au in Australia or New Zealand,
  • external retailers (those which are not branded as National Geographic) in Australia or New Zealand,
  • a retailer outside of Australia.

 

- SUITCASE BOUGHT FROM A NATIONAL GEOGRAPHIC STORE OR NATGEOSTORE.COM.AU

If you bought your suitcase from a National Geographic Store in Australia, or on Natgeostore.com.au - please see additional details below for Warranty and Repair. 

Have questions about how to use the lock, or the in-built weight scale - click here.

We have some replacement items, such as wheels, which we hold exclusively for those customers who purchased directly from us, please contact our customer care for more details.

Suitcases purchased directly from this website, or our dedicated National Geographic Stores in Australia, are covered by a one-year warranty. Please contact our customer care for more details.

 

- SUITCASE BOUGHT FROM EXTERNAL RETAILERS

If you bought your suitcase from a retailer in Australia, that was not a National Geographic branded store (or the website Natgeostore.com.au), we ask that you please reach out to the retailer you made your purchase from; they will be able to provide you with their distributor details to assist with warranty questions and repairs or returns.

You can find information on SurfStitch returns here.

You can find information on returns to General Pants here.

 

- SUITCASE BOUGHT OUTSIDE OF AUSTRALIA

If you bought your suitcase from National Geographic Stores, or another retailer, in a country outside of Australia, please reach out to the retailer overseas that you made your purchase with. They will be able to provide you with their distributor details to assist with warranty questions and repairs or returns.